Saturday, December 28, 2019

Shared CPanel hosting server downtime explanation

The data center in Atlanta where we had moved several client websites had a network routing issue that left several of those sites inaccessible for many hours today.  The sites are back up and running - actually they never really were offline - but the underlying network problem forced the data center to assign a new IP address to the host server.

Propagation - the time it takes all the other systems on the public internet to recognize this change - can take several hours.  We will be looking into appropriate compensation for any customers who were affected; as with any network issue, some may have not even noticed, due to caching.  We will keep monitoring and hope this is a one-off incident which can be mitigated faster if it does happen again.

Thank you for your understanding and patience.

Thursday, December 12, 2019

Partial Network Outage Affecting AU Proxy

We are currently experiencing a partial outage in our Sydney location affecting VPN and Proxy services.. Our network engineers are actively working with our upstream providers to restore connectivity as quickly as possible.  There will be no further updates unless there are unforeseen problems.


Friday, November 22, 2019

Issues with forms processing

We have modified our forms processor to fix some long standing bugs, most notably those with e-mail delivery. 

Previously, messages generated from certain web forms on clients' websites were posting to the proper location and were viewable from the forms' admin panel, but NOT being delivered to e-mail; also users were not receiving e-mail confirmation of their submissions.  We believe we have fixed that issue, and will continue to monitor from now into the new year.

Friday, October 11, 2019

Scheduled Maintenance: Datacenter Migration in New York

Attention customers with servers in New York:

In 10 days the company INCERO will be migrating their servers from a legacy New York facility to a new NYC Tier 1 data center. 

Migration will take place on Monday evening, October 21, 2019 around 10pm EST and is expected to be completed within 6 hours.   Servers will obviously be offline during this process.   The DC is well prepared for this migration and anticipates that it goes smoothly.  Once this move is complete the following network improvements will be gained:

- IRP blend of Level 3, Hurricane Electric, NTT, Cogent, and Telia transit along with NYIIX and DE-CIX peering fabrics. Incero's legacy network in New York consisted of GTT transit only.
- DDoS protection


Maintenance Window:
———————————————
Monday 10/21/2019    10:00pm - 7:00am EST


We will not post any follow-up unless there are problems.  To avoid a false alarm, we reserve the right to PAUSE our downtime monitor for the affected servers, so as not to trigger an alert.  Please rest assured will will confirm everything is working once the migration has been verified complete.  Thank you for your understanding and patience. 

Friday, May 24, 2019

Update Los Angeles DC

We wanted to provide an update on the network outage from last week.

While we have kept some ancillary services in our current LA data center, shortly after it was determined that the network issue that plagued our number 1 shared hosting server was NOT going to be resolved in a timely fashion, we moved all users and sites to another server in New York.  We have replaced the LA server with one in our Atlanta DC and will gladly migrate customers to it who wish to  have their sites moved.  For now, everything is status quo.  The last hiccup on the new Atlanta server regards SSL certificates... we're reinstalling those services, and should have everything secured in a few hours.

Any questions, feel free to e-mail us or open a support ticket.

Friday, May 17, 2019

Network issues affecting Los Angeles Datacenter

There is currently an upstream provider outage affecting customers on one of our CPanel shared servers in Los Angeles.  (https://cpanel.ruggieroav.net).  It is being investigated.  As e-mail and some other services are routed to other servers, not all clients may be affected.  Nonetheless, we thank you for your patience while this is worked out.  We will post again when service has been restored.

Tuesday, April 9, 2019

Email behavior changes

A slight change in our SPAM filters may show mixed results over the next few weeks.  All newly-created e-mail accounts will honor functionality that moves any suspected junk email to a designated SPAM folder, although our legacy webmail client may not allow the direct MARKING of junk mail that slips past our filters.  This will be fixed in the coming months.  In the meantime, please periodically check the SPAM folder in webmail (if you see TWO such folders, check the one that is lowercase only), and move any non-junk messages to your inbox.

The SPAM folders on all accounts will be emptied on a monthly basis.

Thanks for your understanding and let us know if you have any questions.