Monday, April 16, 2018

More infrastructure, software changes

We have made a few more tweaks to our underlying infrastructure, both in hardware and software.  Our main website is now fully SSL compliant, and all customer sites will default to SSL with no extra cost incurred or action needed on the part of the user.  This is due to the continued use of Let's Encrypt SSL and Comodo SSL with all of our services.  Note that part of making our main website fully SSL aware involved removing the live RSS feeds from our home page; they may be added back at a later time, but for now, the links to our site news and service status pages will suffice.


We are still working on creating an end-to-end encrypted EMAIL experience for our users, and our software vendor informs us that the next released update to our mail server software should address some of the security issues, and may even fix a compatibility bug with certain webmail clients, thereby allowing us to standardize on a more robust e-mail client that is accessible on ALL devices, and is even ADA compliant.


Always growing, ever-improving... all for you, our friends and customers.  We appreciate your continued support and do reach out to us if you have any questions or concerns.  https://helpdesk.ruggieroav.net or use our CONTACT form.

Monday, March 19, 2018

Resolved: Network downtime @ LA

Network infrastructure and "Denial of Service" mitigation technology has been upgraded in our Los Angeles DC, and at this time, all sites and services that were down nearly 12 hours ago are now up and running properly.  We are still in communication with our provider to see if we can further protect our servers from such "DDOS" attacks, but they have so far assured us that they can now handle more than twice the amount of traffic as before, both legitimate and not.



As before, if you have any questions or concerns, please let us know. 

Sunday, March 18, 2018

Network downtime @ Los Angeles Datacenter

One of the IP addresses associated with some of our clients' websites hosting in our Los Angeles datacenter has been having issues; we don't yet know if it's an outside block or mis-configuration on the datacenter side, but we are currently in touch with them and are investigating.  NOTHING HAS BEEN LOST, and as far as we know, the servers and sites are operating perfectly well behind an ip address that currently cannot be reached.  We will update our customers as soon as we know more.

Thank you for your patience!

Wednesday, February 28, 2018

Notes on network Downtime / New Secure Access

During the past 2-3 days some of our customers may have been experiencing downtime but we have gone through a process of adding additional server capacity to handle multiple connections and potential denial of service attacks.  In addition, all customer websites, and our webmail client have been re-established on secure connections using https whenever possible.  Lastly we are upgrading our forms processor to account for a recent upgrade to the Google Chrome and Apple Safari web browsers.

Thank you very much for your attention and patience. 

Friday, August 18, 2017

Resolved: network issues (Atlanta)

As of 2:28 AM DST our Atlanta DC's network (more specifically the subnet that contained our servers) came back up.  We apologize for any previous inconvenience, and encourage customers to contact us if they experience any lingering issues.

Thursday, August 17, 2017

Packet loss and other network issues (Atlanta)

As of 4:38 PM DST, techs in our Atlanta data center are seeing major packet loss against services hosted there.  Engineers continue to investigate, and have stabilized some elements of the network, however not all functionality has returned.  Services in Atlanta are still affected and being investigated.  We will update if necessary when everything is back to normal.  

Friday, August 11, 2017

Mid-Day Downtime explained

This post serves to explain two downtime scenarios that occurred in distinctly different regions of our infrastructure. 



The first that occurred this morning concerns continued intermittent downtime in the Fibernetics datacenter in Canada (although the issue is more related to the tenant IN the data center where we have our equipment housed, not necessarily the datacenter itself).  We shall continue to monitor these situations and plan to MOVE the respective services to a new datacenter or hardware if the problem continues.  Customers should know that these specific servers never did contain mission-critical customer data, (though our main website was on one the servers at one point, and has since been moved).  In most cases this hardware and related services are used as a testbed prior to deploying production systems.



The second downtime scenario today revolved around hardware in a New York datacenter operated by Incero - services in that DC and on the hardware involved have been extremely stable, but the underlying software (Linux operating system)needed to be upgraded during a somewhat inopportune moment.  The software "kernel" is now running stable, and should be for the foreseeable future.


If you have questions about this or any other issue, feel free to e-mail us or open a support ticket.