Outage affecting LA datacenter

EDIT:  Services seemed to be restored about 50 minutes after our initial post; the original information stands below, as we cannot confirm from the DC if the matter is officially resolved.

We are aware of a widespread network outage in our Los Angeles DC-02 location. This issue has been escalated to the upstream’s network engineers, and we will update this incident with additional information when we know more.  Server content is not affected at this time, but all services on that node are down.

'Eagle' Email Server Migration / Upgrade

As you are aware, we currently "outsource" our e-mail hosting, to provide additional IP reputation protection, account management, and enhanced webmail access to our customers.  The server on which users' messages were hosted was running the tried and true CPanel hosting environment, which until recently had served many customers well.  However, due to a change in infrastructure and pricing from Cpanel's parent company, e-mail management has been moved to DirectAdmin.  The most notable change you will see is that the webmail client has been reset to RoundCube by default - we are working on making additional clients available, as before, but always try and keep things as simple as possible.  Also, if you're currently using an external mail client, like Outlook, you may need to re-sync your messages to bring the IDs up to date.  This should only need to be done once.

For the most part, users did not notice any downtime or changes, and this after-the-fact blog update is being made in the interest of full transparency.  Thanks very much for your understanding and patience, and if you have any questions or concerns, please let us know! 

Webmail SSL certificate issues

9/29/21:  Issues have been resolved.

At this time, a number of our customers' domains using the webmail* alias to access their messages will see an expired certificate warning in their browser.  We are working on getting this resolved, and will update this post when we have done so.  Meanwhile, those looking to access their e-mail via webmail on ANY of their domains can simply visit https://eagle.mxlogin.com:2096

Thank you for your understanding and patience.

Undetected Downtime on "host 2" server, now resolved

During the afternoon of March 2, 2021 one of our primary hosting servers experienced an unexpected downtime event due to the datacenter taking the underlying storage array offline.  We have mitigated the issue, however without advanced notice the migration of data took longer than anticipated.  We will be reaching out to the affected customers, and compensating appropriately.

Thank you for your understanding.

Server consolidation, hosting changes

Over the weekend we consolidated some server space and file storage, due to the fact that we don't have as many clients on our shared hosting space as we once did.   Beginning in 2021 we are implementing a policy whereby all new shared hosting space will be provisioned manually.  We have also implemented backup e-mail services, as well as additional redundant backup space.

Also, take note that we will be adhering strictly to our VPS password policy in the new year as well.  If you have any questions, see our website, or contact us.

We apologize for any minor downtime this shift in resources may have caused.  We will continue to monitor server usage and shift resources to the best of our ability to fully utilize disk space and CPU power so that all customers get the amazing performance they expect.

Webmail update post Atlanta shared server issues

Many of you may be aware that the Atlanta shared CPanel server involved in the latest network problems stored our old classic webmail client; this was our go to for many years, and through many iterations, but after this last server rebuild, we found that it simply cannot be secure enough to handle mail the way our outside mail provider wants it.  Therfore, we have defaulted to using CPanel's webmail clients on the host e-mail sever; this will be maintained and updated directly by the mail provider, and will be a smoother experience overall.

For applications on the shared server that USE outbound e-mail, we have switched to using SENDMAIL or PHP mail where applicable.  If you have any issues with outbound mail as part of forms or other applications, please let us know so we can investigate.

Thank you for bearing with us once again, and we hope that this is yet another permanent solution to a long standing problem.

Investigating downtime with Atlanta CPanel server

EDIT:  The issue is with the network and some related hardware, but our data center decided to spin up a new server anyway, and restore a backup from Sunday, August 23rd.   The new server/node contains updated hardware which should resolve the occasional connectivity problems previously experienced.  At this writing, the server is up, but data restoration is still in progress.

It appears sites on cpanel.ruggieroav.net are inaccessible at the moment, due to possible network issue.  We are trying to confirm with the provider, and if it is instead a hardware problem, they will hopefully have it solved quickly.  We won't make any further updates unless we need to; be assured we are on top of the situation.  As this server houses our helpdesk system, that too is offline.  

We are sorry for the inconvenience and thank you for your patience.