Webmail issues and RoundCube GUI changes coming

 Earlier today, some customers may have experienced issues accessing their email on the web at webmail.xxx.xxx; there was some temporary downtime that could not be helped, and for that we apologize.  This also made us take a look at the current webmail interface, which is based on the tried-and-true RoundCube webmail, which has not changed much in many years.  However, our e-mail host has been experimenting with the updated RoundCube+ implementation which you can read about here:

https://roundcubeplus.com/

We intend to roll out Roundcube+ universally in June 2025, but if you want it enabled on your domain now, send us a message and let us know!

Mail Server Maintainence

Based on a recent e-mail from the provider that houses our mail server, there will be maintenance performed on Sunday, January 22 at 7:00 PM US/Central time, until 8:00 PM.  Incoming mail will be paused while some of the server's mailbox data is migrated to new storage. The expectation is that you may be unable to check your email for 5-15 minutes during the maintenance window.

Thank you for your patience.

Downtime for forms processor/helpdesk

During the afternoon of October 22, 2022, the Apache server that houses our forms data as well as our helpdesk system experienced a failed upgrade of the underlying server software that forced several sub-sites offline and prevented access to user forms and invoices for our clients.  The issue was corrected in short order, but the total downtime amounted to 2 hours and 44 minutes. We apologize for any inconvenience this may have caused.

Los Angeles Shared Server Connectivity Issues

We are currently working with the data center in troubleshooting connectivity issues on one of their shared servers.  This is the primary server we utilize for our clients' sites.  All clients on that server seem to be affected, but the physical server itself seems to be running fine.  Full connectivity should be restored within an hour or two of this post.

Keep checking at host.ruggieroav.net; if you can reach that site, know that other sites on the server are reachable as well.

Apologies for the inconvenience.

Forms Processor Upgrade and Migration

UPDATE: 6/2/2022 11:30AM EST; Migration has been completed ahead of schedule.

An unexpected issue has forced us to perform a data migration of our forms processing tools during "normal business hours" - it was expected to only take 1 hour, but it may require additional time beyond the time of this post.  Please note that we will endeavor to have the system up and operational within the next 8 hours, possibly sooner.

Apologies for any inconvenience.

File Server Optimizations and Upcoming Offerings

For the past few years, we have offered file storage services for our clients; most recently within the last 2 years we have enhanced this service to provide service similar to Microsoft's OneDrive, Google Drive, or DropBox, Inc.  The newest features include:

Web, mobile app, and virtual drive access from almost any device.

Sync from mobile or desktop using NextCloud.

Automatic handling of common file formats, allowing for preview and editing directly on site.

Generous file storage allotments, at up to 40GB

Starting next year, we are planning to roll out new hosting packages specifically for file storage.  While different from our earlier storage offerings, we feel they remain in line with industry practices, and we appreciate the patronage of people who would trust us with their important files and personal information.

Keep watching www.ruggieroav.com for more!

Remote Access Server Updates

Our remote access services site available at https://rdp.rsite.us has been updated to address customer requests and security issues.  

We now utilize Microsoft's IIS on the back-end, and the application now supports "secure shell" (SSH) sessions as well as encrypted remote desktop connections on standalone, domain-connected, and Hyper-V virtual machines.

This service is offered as a courtesy to our current and would be customers, and requires that you have an existing server set up for such access be it Windows or Linux; for more information see https://ruggieroav.com/offerings#remote

To add to our security improvements, a randomized hashed URL is generated each time the site is visited; becauce of that, please modify any bookmarks so they simply point to https://rdp.rsite.us/ including the trailing slash.  Also, all initial connection attempts ARE logged, and abusive connection attempts against the server itself will be blocked, with no chance of recovery.  Please use this service with care.

Let us know if you have any questions or concerns.