Friday, September 14, 2018

More network issues, affecting mail server

This morning we have been observing multiple network "flaps" - up and down incidents - affecting connectivity to our soon-to-be retired mail server.   The system itself is unaffected.  We apologize for the inconvenience.  Users on our new server are unaffected, and we encourage migration now more than ever.

Please contact us if you have any questions or problems.

Wednesday, September 5, 2018

Email Server Network Outage

Due to a recent fiber cut, impacting the data center where our current e-mail server is stored, the server is currently unreachable.

More details will be updated on the datacenter's website here:


This does not impact customers who have migrated to our newer server [Eagle].  Unless we have a major update to report, there will be no further news posted, and customers may stay informed via the link above.

Friday, August 17, 2018

New Email Server Now Being Monitored

The server provided by our new offsite e-mail provider is now being actively monitored for connection issues, so that customers on that server can be notified of any issues by visiting our home page or uptime statistics page.  The provider has nicknamed the server Eagle, and we're using that name in our statistical listing.

If you have any questions, please let us know.

Tuesday, July 17, 2018

Networking issues (Los Angeles) Resolved

Services are currently operational out of Los Angeles data center.  Total downtime, according to our external monitoring service, was 3 hours, 42 minutes, and 4 seconds.

Networking issues (Los Angeles) affecting some customer sites

One of our Los Angeles data centers is having network connectivity issues, and has not failed over to a backup connection as is usually the case.   They are investigating, as are we, and we will update here when we know more.

Only a subset of client sites are currently affected, but we hope all will be online shortly.

Thank you for your patience.

Thursday, June 14, 2018

New Backup Server Deployed

Due to excessive downtime from the Atlanta datacenter which provides backup services for our business infrastructure and clients' servers, we have deployed (2) new backup servers; one in the Incero Dallas DC, as well as an off-shore server in Lithuania.  We have finished taking fresh backups of all servers - everything is current as of June 14, 2018, and new data will sync to these new servers daily.  We are once again prepared for any disaster-recovery scenario.


If you have any questions, submit a support ticket or e-mail us. 
 

Thursday, May 10, 2018

90-minute downtime on some services

On the evening of May 9, 2018, we were notified that the majority of our services were "down" including some client websites, e-mail, and backup services.  This turned out to be partly true, but more of a false positive as, in an unprecidented incident, all 4 of our main DNS servers were publishing incorrect "records" for a while.  Sites are still recovering, but most customers never felt the impact, due to caching.

Since it will most likely show up on our status page as a marked period of downtime, we felt it was in our best interest to report and document it here.

Apologies for any inconvenience.