Los Angeles Shared Server Connectivity Issues

We are currently working with the data center in troubleshooting connectivity issues on one of their shared servers.  This is the primary server we utilize for our clients' sites.  All clients on that server seem to be affected, but the physical server itself seems to be running fine.  Full connectivity should be restored within an hour or two of this post.

Keep checking at host.ruggieroav.net; if you can reach that site, know that other sites on the server are reachable as well.

Apologies for the inconvenience.

Forms Processor Upgrade and Migration

UPDATE: 6/2/2022 11:30AM EST; Migration has been completed ahead of schedule.

An unexpected issue has forced us to perform a data migration of our forms processing tools during "normal business hours" - it was expected to only take 1 hour, but it may require additional time beyond the time of this post.  Please note that we will endeavor to have the system up and operational within the next 8 hours, possibly sooner.

Apologies for any inconvenience.

File Server Optimizations and Upcoming Offerings

For the past few years, we have offered file storage services for our clients; most recently within the last 2 years we have enhanced this service to provide service similar to Microsoft's OneDrive, Google Drive, or DropBox, Inc.  The newest features include:

Web, mobile app, and virtual drive access from almost any device.

Sync from mobile or desktop using NextCloud.

Automatic handling of common file formats, allowing for preview and editing directly on site.

Generous file storage allotments, at up to 40GB

Starting in May, 2022, we will roll out new hosting packages specifically for file storage.  While different from our earlier storage offerings, we feel they remain in line with industry practices, and we appreciate the patronage of people who would trust us with their important files and personal information.

Keep watching www.ruggieroav.com for more!

Remote Access Server Updates

Our remote access services site available at https://rdp.rsite.us has been updated to address customer requests and security issues.  

We now utilize Microsoft's IIS on the back-end, and the application now supports "secure shell" (SSH) sessions as well as encrypted remote desktop connections on standalone, domain-connected, and Hyper-V virtual machines.

This service is offered as a courtesy to our current and would be customers, and requires that you have an existing server set up for such access be it Windows or Linux; for more information see https://ruggieroav.com/offerings#remote

To add to our security improvements, a randomized hashed URL is generated each time the site is visited; becauce of that, please modify any bookmarks so they simply point to https://rdp.rsite.us/ including the trailing slash.  Also, all initial connection attempts ARE logged, and abusive connection attempts against the server itself will be blocked, with no chance of recovery.  Please use this service with care.

Let us know if you have any questions or concerns.

Application Server Updates

 This is a quick update for customer who receive invoices via our automated system; if you are having issues viewing an invoice or get an invalid link, please do one of the following:

- Replace https://forms.ruggieroav.net/ip with https://ruggieroav.com/ip
- Contact us to have a new invoice generated and e-mail sent.

We are sorry for any inconvenience.

Outage affecting LA datacenter

EDIT:  Services seemed to be restored about 50 minutes after our initial post; the original information stands below, as we cannot confirm from the DC if the matter is officially resolved.

We are aware of a widespread network outage in our Los Angeles DC-02 location. This issue has been escalated to the upstream’s network engineers, and we will update this incident with additional information when we know more.  Server content is not affected at this time, but all services on that node are down.

'Eagle' Email Server Migration / Upgrade

As you are aware, we currently "outsource" our e-mail hosting, to provide additional IP reputation protection, account management, and enhanced webmail access to our customers.  The server on which users' messages were hosted was running the tried and true CPanel hosting environment, which until recently had served many customers well.  However, due to a change in infrastructure and pricing from Cpanel's parent company, e-mail management has been moved to DirectAdmin.  The most notable change you will see is that the webmail client has been reset to RoundCube by default - we are working on making additional clients available, as before, but always try and keep things as simple as possible.  Also, if you're currently using an external mail client, like Outlook, you may need to re-sync your messages to bring the IDs up to date.  This should only need to be done once.

For the most part, users did not notice any downtime or changes, and this after-the-fact blog update is being made in the interest of full transparency.  Thanks very much for your understanding and patience, and if you have any questions or concerns, please let us know!