Tuesday, March 21, 2017

Resolved: Packet loss at Atlanta Datacenter

Our primary web server has now reconnected and is operating properly; however, there is still one backup system which has not yet recovered.  We are in contact with the DC and will provide an update here only if we need to take additional steps to manage customer data or notify them.  Thank you as always for your patience.

Packet loss at Atlanta Datacenter

An investigation is ongoing at our Atlanta, GA datacenter where we keep our primary webserver as well as some backup systems.  All content and hardware is fine, but there are performance issues concerning inbound packet loss.  We will update here if we have anything concrete to report.  Services and sites may operate intermittently until a fix is completely implemented, and we apologize for the inconvenience. 

Friday, March 17, 2017

Everything old is new again - webmail rollback

In an effort to simplify things for our webmail customers who had grown accustomed to our pre-2017 webmail client, we have reverted back to that system for good.  We have also arranged some new mail storage and hosting options through our European data centers.  Please let us know if you are interested in these privacy-enhanced options.

Monday, March 6, 2017

Help Desk Revemp

Due to continued abuse of our Help Desk system, but in an effort to keep things centralized, we have abandoned the software we were previously using and moved to another platform.  This system should work a lot better and smoother in the long run, plus allow for a knowledge base of information from solved tickets to be combined and stored, where all can benefit.  If there is additional abuse of the system, then new ticket submissions can be turned OFF, keeping the previously solved tickets and knowledge base information available.


Note that we ask everyone who plans to avail themselves of the new system to put in a new support ticket, even if there is currently no issue; what that will do is establish an account on the new system and your previous tickets can be migrated from the old system.


Thank you for your continued patience and support!  Note that we will still accept requests for help by e-mail, but we do prefer the use of the help desk as it provides more of a community experience, and others can benefit from one person's problem and solution.

Thursday, January 5, 2017

Website and Helpdesk Down

We are experiencing network issues affecting our main website and are tending to them.  Updates will be made when it is up an running again.  Apologies for any inconvenience.

UPDATE: Services were restored within one hour of our initial report.

Thursday, December 29, 2016

New Webmail Client to be Released

As some of you have seen, we were running an updated webmail app as a beta alongside our current webmail application.  Due to security issues and other requirements not able to be implemented with the current system, this "beta" webmail will become the new default on January 3, 2017.  Your login details and mail content will remain the same, and we will add back the tweaks from the old system in the coming weeks.  We will provide instructions on contact list migration on the webmail site itself.

Any questions, please email us.

Tuesday, October 25, 2016

Long Awaited Fix for Email Password Recovery

For those people who have e-mail hosted with us, and have recently experienced issues resetting their passwords, or logging in, we have finally rolled out a fix.  This does require that you have a backup e-mail address entered.  All details may be updated at:

http://mail.ruggieroav.net

Log in with your current username and password*.   Next, click on the YOUR SETTINGS link (the others will not work unless you're a domain administrator).  

What's important is to set an ALTERNATE E-MAIL so if you later click on FORGOT PASSWORD from http://webmail.ruggieroav.net or similar screen, the new password will be sent to the secondary e-mail address. 

If you have never contacted us for a login/password issue, please do so, and we can arrange for the reset via other means.  From that point on, future forgotten-password requests will be more automated, and not require personal intervention.

Thank you for your understanding and continued patronage.