UPDATE: Services were fully restored on the affected server by 3PM PDT / 6PM EST. We apologize for the inconvenience caused by the extended downtime.
From the datacenter:
We are aware that Shared Hosting Server Fiber22-R is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.
Dear Customers,
According to a recent announcement from our data center, they will be upgrading one of the servers that house client websites; all back-end updates will be handled, and according to the announcement, the details are:
Migration Schedule:
- Start Date and Time: July 27, 2025 at 9:00 AM UTC
- Estimated Duration: 12-24 hours
- Expected Downtime: In most cases, downtime is not expected, as the old server will remain online throughout the migration. However, you may notice your website briefly go offline once the migration is complete -- we will then make the necessary network changes on our side.
Out of an abundance of caution, we ask that you do not attempt to update your website yourself from July 25 to July 28.
Thank you!
We are currently upgrading the hardware on the node which contains the web-based Windows Remote Desktop client used by some of our customers; while the server is still accessible for the time being, it may go intermittently offline, while the network switches to a backup node. Please do not resume any mission-critical work using that service until after July 14.
Also, our webmail service remains online using the original Roudcube version; it can be upgraded on a domain-specific basis but cannot be made to work universally without breaking licensing. If customers wish to use Roundcube+ on their domain, let us know. Of course, tech savvy users can install a webmail client from within Softaculous and point their domain there at any time.
Thank you for your understanding.
Earlier today, some customers may have experienced issues accessing their email on the web at webmail.xxx.xxx; there was some temporary downtime that could not be helped, and for that we apologize. This also made us take a look at the current webmail interface, which is based on the tried-and-true RoundCube webmail, which has not changed much in many years. However, our e-mail host has been experimenting with the updated RoundCube+ implementation which you can read about here:
https://roundcubeplus.com/
We intend to roll out Roundcube+ universally in June 2025, but if you want it enabled on your domain now, send us a message and let us know!
Based on a recent e-mail from the provider that houses our mail server, there will be maintenance performed on Sunday, January 22 at 7:00 PM US/Central time, until 8:00 PM. Incoming mail will be paused while some of the server's mailbox data is migrated to new storage. The expectation is that you may be unable to check your email for 5-15 minutes during the maintenance window.
Thank you for your patience.
During the afternoon of October 22, 2022, the Apache server that houses our forms data as well as our helpdesk system experienced a failed upgrade of the underlying server software that forced several sub-sites offline and prevented access to user forms and invoices for our clients. The issue was corrected in short order, but the total downtime amounted to 2 hours and 44 minutes. We apologize for any inconvenience this may have caused.
We are currently working with the data center in troubleshooting connectivity issues on one of their shared servers. This is the primary server we utilize for our clients' sites. All clients on that server seem to be affected, but the physical server itself seems to be running fine. Full connectivity should be restored within an hour or two of this post.
Keep checking at host.ruggieroav.net; if you can reach that site, know that other sites on the server are reachable as well.
Apologies for the inconvenience.
