Primary Shared Server Migration Planned

 

On January 18, 2026 at 9:00 AM UTC, all hosting accounts on our primary shared hosting server to a newly provisioned server. Out of an abundance of caution, we ask that customers do not modify anything on their websites from January 17, 2026 to January 20, 2026, 12 AM UTC We understand the short notice, so we want to be fully transparent about the situation. As you may be aware due to recent intermittent downtime, the current shared server has recently been affected by a CloudLinux OS bug that causes intermittent system crashes. This bug is tied to a very specific combination of CloudLinux 9 running on specific Ryzen 9 hardware. To be clear, this is not a widespread problem -- across our entire infrastructure, only this one is impacted by this specific CloudLinux build. All others continue to operate normally, and this is considered to be an edge case situation. We had been working with the data center and the software vendor, including senior development, but as of now, CloudLinux has not yet provided a resolution or a patch for this issue. Continuing to wait for an upstream fix would risk further downtime for our clients. Uptime and stability are our top priorities. When a software vendor issue is outside our direct control, we act quickly to implement a workaround that is within our control. In this case, the safest and most reliable solution is to migrate all accounts to a freshly deployed server which is running a confirmed stable CloudLinux version not affected by this bug. While the migration is driven by stability concerns, the good news is that the new server does include a small hardware improvement, as it is powered by the newer AMD Ryzen 9 9950X CPU, providing a slight performance uplift compared to the 7950X processor that the current server is using. - AMD Ryzen 9950X processor - Enterprise-grade NVMe storage – 2x Enterprise NVMe drives in RAID-1 (Ensuring redundancy) - 128 GB DDR5 RAM – for better performance and fault tolerance - Operating System: CloudLinux 9 (stable build unaffected by the above mentioned edge case bug) - All existing features remain available: LiteSpeed, Softaculous, LSCache, JetBackup (daily), MailBaby, Sitejet AI Website Builder, cpGuard, etc. Migration Schedule: - Start Date and Time: January 18, 2026 at 9:00 AM UTC - Estimated Duration: 12-24 hours - Expected Downtime: In most cases, downtime is not expected, as the old server will remain online throughout the migration.  We will notify our customers who require the new server's IP address: 206.168.149.90, otherwise the experience will be seamless. We appreciate your understanding as we take the necessary steps to ensure your hosting environment remains stable, secure, and reliable. We apologize for any inconvenience this may have caused. Please e-mail us if you have any questions or use our helpdesk form.

Primary Hosting Server / Node Outage

UPDATE: Services were fully restored on the affected server by 3PM PDT / 6PM EST. We apologize for the inconvenience caused by the extended downtime.

From the datacenter:

We are aware that Shared Hosting Server Fiber22-R is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information.

Primary Hosting Server Upgrade Planned

Dear Customers,

According to a recent announcement from our data center, they will be upgrading one of the servers that house client websites; all back-end updates will be handled, and according to the announcement, the details are:

Migration Schedule:
- Start Date and Time: July 27, 2025 at 9:00 AM UTC
- Estimated Duration: 12-24 hours
- Expected Downtime: In most cases, downtime is not expected, as the old server will remain online throughout the migration. However, you may notice your website briefly go offline once the migration is complete -- we will then make the necessary network changes on our side.

Out of an abundance of caution, we ask that you do not attempt to update your website yourself from July 25 to July 28.

Thank you!

RDP Server Upgrades and Webmail Client Clarification

We are currently upgrading the hardware on the node which contains the web-based Windows Remote Desktop client used by some of our customers; while the server is still accessible for the time being, it may go intermittently offline, while the network switches to a backup node.  Please do not resume any mission-critical work using that service until after July 14.

Also, our webmail service remains online using the original Roudcube version; it can be upgraded on a domain-specific basis but cannot be made to work universally without breaking licensing.  If customers wish to use Roundcube+ on their domain, let us know.  Of course, tech savvy users can install a webmail client from within Softaculous and point their domain there at any time.

Thank you for your understanding.

Webmail issues and RoundCube GUI changes coming

 Earlier today, some customers may have experienced issues accessing their email on the web at webmail.xxx.xxx; there was some temporary downtime that could not be helped, and for that we apologize.  This also made us take a look at the current webmail interface, which is based on the tried-and-true RoundCube webmail, which has not changed much in many years.  However, our e-mail host has been experimenting with the updated RoundCube+ implementation which you can read about here:

https://roundcubeplus.com/

We intend to roll out Roundcube+ universally in June 2025, but if you want it enabled on your domain now, send us a message and let us know!

Mail Server Maintainence

Based on a recent e-mail from the provider that houses our mail server, there will be maintenance performed on Sunday, January 22 at 7:00 PM US/Central time, until 8:00 PM.  Incoming mail will be paused while some of the server's mailbox data is migrated to new storage. The expectation is that you may be unable to check your email for 5-15 minutes during the maintenance window.

Thank you for your patience.

Downtime for forms processor/helpdesk

During the afternoon of October 22, 2022, the Apache server that houses our forms data as well as our helpdesk system experienced a failed upgrade of the underlying server software that forced several sub-sites offline and prevented access to user forms and invoices for our clients.  The issue was corrected in short order, but the total downtime amounted to 2 hours and 44 minutes. We apologize for any inconvenience this may have caused.