MAY 16, 2010, 3:00 PM EST.
A problem in our primary datacenter has caused the majority of our sites and services to be unavailable. This page will change back to our main website once the problem is resolved. All data is fully backed up and sites may remain down pending a restore of lost data.
MAY 18, 2010, 8:00 AM EST.
After working for two days with our data center technicians, it was determined that NO DATA could be restored from their end. We have no choice, therefore, to rebuild our servers from scratch, and restore our own backed up data. Restoration began overnight, and completed earlier this morning, however, our software still needs to be reinstalled, and accounts recreated. We are looking at a massive effort, but hope to have e-mail and websites back online by this evening.
UPDATE 2 -- We are 90% rebuilt. Email is still the hardest thing we have left to restore, and we fear this is where there is the most data loss, although it will NOT be more than 4 days worth of messages on all accounts combined.
We apologize for the inconvenience, and thank you for understanding.
- Joseph Ruggiero
RUGGIERO AV SERVICES
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