This post serves to explain two downtime scenarios that occurred in distinctly different regions of our infrastructure.
The first that occurred this morning concerns continued intermittent downtime in the Fibernetics datacenter in Canada (although the issue is more related to the tenant IN the data center where we have our equipment housed, not necessarily the datacenter itself). We shall continue to monitor these situations and plan to MOVE the respective services to a new datacenter or hardware if the problem continues. Customers should know that these specific servers never did contain mission-critical customer data, (though our main website was on one the servers at one point, and has since been moved). In most cases this hardware and related services are used as a testbed prior to deploying production systems.
The second downtime scenario today revolved around hardware in a New York datacenter operated by Incero - services in that DC and on the hardware involved have been extremely stable, but the underlying software (Linux operating system)needed to be upgraded during a somewhat inopportune moment. The software "kernel" is now running stable, and should be for the foreseeable future.
If you have questions about this or any other issue, feel free to e-mail us or open a support ticket.
The first that occurred this morning concerns continued intermittent downtime in the Fibernetics datacenter in Canada (although the issue is more related to the tenant IN the data center where we have our equipment housed, not necessarily the datacenter itself). We shall continue to monitor these situations and plan to MOVE the respective services to a new datacenter or hardware if the problem continues. Customers should know that these specific servers never did contain mission-critical customer data, (though our main website was on one the servers at one point, and has since been moved). In most cases this hardware and related services are used as a testbed prior to deploying production systems.
The second downtime scenario today revolved around hardware in a New York datacenter operated by Incero - services in that DC and on the hardware involved have been extremely stable, but the underlying software (Linux operating system)needed to be upgraded during a somewhat inopportune moment. The software "kernel" is now running stable, and should be for the foreseeable future.
If you have questions about this or any other issue, feel free to e-mail us or open a support ticket.
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