Due to continued abuse of our Help Desk system, but in an effort to keep things centralized, we have abandoned the software we were previously using and moved to another platform. This system should work a lot better and smoother in the long run, plus allow for a knowledge base of information from solved tickets to be combined and stored, where all can benefit. If there is additional abuse of the system, then new ticket submissions can be turned OFF, keeping the previously solved tickets and knowledge base information available.
Note that we ask everyone who plans to avail themselves of the new system to put in a new support ticket, even if there is currently no issue; what that will do is establish an account on the new system and your previous tickets can be migrated from the old system.
Thank you for your continued patience and support! Note that we will still accept requests for help by e-mail, but we do prefer the use of the help desk as it provides more of a community experience, and others can benefit from one person's problem and solution.
Note that we ask everyone who plans to avail themselves of the new system to put in a new support ticket, even if there is currently no issue; what that will do is establish an account on the new system and your previous tickets can be migrated from the old system.
Thank you for your continued patience and support! Note that we will still accept requests for help by e-mail, but we do prefer the use of the help desk as it provides more of a community experience, and others can benefit from one person's problem and solution.
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