Tuesday, October 25, 2016

Long Awaited Fix for Email Password Recovery

For those people who have e-mail hosted with us, and have recently experienced issues resetting their passwords, or logging in, we have finally rolled out a fix.  This does require that you have a backup e-mail address entered.  All details may be updated at:

http://mail.ruggieroav.net

Log in with your current username and password*.   Next, click on the YOUR SETTINGS link (the others will not work unless you're a domain administrator).  

What's important is to set an ALTERNATE E-MAIL so if you later click on FORGOT PASSWORD from http://webmail.ruggieroav.net or similar screen, the new password will be sent to the secondary e-mail address. 

If you have never contacted us for a login/password issue, please do so, and we can arrange for the reset via other means.  From that point on, future forgotten-password requests will be more automated, and not require personal intervention.

Thank you for your understanding and continued patronage.

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