Ruggiero AV Services is now IN THE LOOP!

Announcing an extension to our Remote Assistance Services powered by CrossLoop! 

With your permission, we can provide Windows-based software support on YOUR computer, even if you are hundreds of miles away.  This remote house call is made possible by the CrossLoop application, a small free download that you set up on your computer to allow us to connect to your machine.  It works through all types of firewalls, so there's no extensive setup required, however a broadband connection to the Internet (cable, dsl) is preferred.

This remote service is best preceded by a call toll-free to 1-800-856-3702, to ensure we are available in the office.  Or, if you are local to us (click here to see if you are), you may dial 908-209-1469.  Once you confirm availability, you will need to set up your machine for CrossLoop.

Once you DOWNLOAD CROSSLOOP, and install it, simply launch the application.

Click the SHARE button, type your name, and make note of the access code. The code is randomly-generated each time you start CrossLoop, but you can CHANGE this code to any 8 digit number to ensure consistancy, especially if you plan to establish more than one session with us.

Once you have the code set up, drop us an e-mail from our website homepage with the access code.  Or, if you are still on the phone with us, you may relay the code that way.  Next, click CONNECT on your CrossLoop application and wait.  It can take up to 2 minutes for us to establish a connection to you.

Assuming we have previously established contact with you, the connection should not time out. If the connection times out on your end, simply reconnect right away.   You can also set up a session that is VIEW ONLY - click the mouse/keyboard icon so that a red X is displayed over it.  This way, we'll be able to SEE what is on your screen, yet not CONTROL your system.  Most times, you will want us to take over control, but if during the session you need to disconnect, you can certainly do so.  Once disconnected, you will be asked to rate your session... please answer the short survey, and if you have any suggestions, they are appreciated at any time.

Tech Note:  this service makes use of Virtual Network Computing (VNC) software, available for free under the GPL; while VNC technology is currently cross-platform (Windows, Mac, Linux), CrossLoop's current implementation is Windows-ONLY, requiring a Windows 2000 or better operating system to work.   We'll keep you posted on updates to this technology if and when Crossloop becomes truly multi-platform.

If you have any questions, please respond to this post or e-mail us.